exchanges & returns

WE ARE ALWAYS HERE TO HELP.

We are pleased to accommodate returns and exchanges within 7 days on all lace wigs and full sets of hair extensions provided the lace has not been cut and the wig is still intact in the net with the tag attached to the foil wire attached to the wig. All full sets of extensions can be returned as long as it has not been opened, worn, or tampered with. All packages come with a sticker seal and it has has to be intact in order for us to accept the return. We send sample pieces (tester weft) along with the package fortunately, and should you not be happy with the sample shade simply return the unopened parcel.

Kindly note, if the security seals on your box have been opened or tampered with, we will not be able to accept your product back for a return due to hygienic reasons.

EXCHANGES ARE EASY.

Need another shade? Our exchange process is quick and easy. Ship out your current set of extensions or your lace wig and provide us with a tracking number, and we’ll get you set up with a new order right away.

To begin the exchange process, simply email info@namvogue.com. Our team will respond back to you within a few hours.

If you’re not sure which shade to go with, include a photo of your hair taken in natural lighting when you email in and we’ll be happy to color match you!

HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?

Follow these 3 simple exchange steps, and we’ll get your new order set up.

Email in to info@namvogue.com with our exchange instructions.
We’ll provide you with our return shipping address + your return authorization number.
You ship your package out, and email us back with your tracking number.

We’ll then set up your new order, and you’ll be good to go!

HOW DO I RETURN MY ORDER?

Email us at info@namvogue.com and our returns centre will walk you through step-by-step on how to return your item.

International

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

Yes, all customers are responsible for their own return shipping costs for any returns or exchanges. We recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

WILL I BE REFUNDED MY EXPRESS SHIPPING COST?

No. Express shipping costs are non-refundable.

HOW MAY I CONTACT YOU?

You may contact us by email at info@namvogue.com. The Namvogue support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!